Privacy Policy

FLUXE LLC (“FLUXE,” “we,” “us,” or “our”) operates an AI-powered communications and project management platform for the construction, development, and property management industries. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with FLUXE services, including our AI voice agents, SMS system, email platform, and project management tools.

1. Information We Collect

From Clients

• Contact information (name, phone number, email address)
• Property information (address, project details, specifications)
• Communication records (call recordings, SMS messages, emails)
• Documents (contracts, change orders, invoices, project files)
• Payment information (billing details, transaction records)

From Vendors

• Contact information (business name, representative name, phone, email)
• Communication records (call recordings, SMS, emails)
• Bids, quotes, and pricing information
• Work documentation (photos, reports, certifications)
• Scheduling and availability data

Automatically Collected

• Call metadata (duration, timestamps, caller/recipient numbers)
• Message metadata (delivery status, timestamps, message type)
• Platform usage data (login times, features accessed, session duration)
• AI interaction data (agent conversations, transcription data, model outputs)

2. How We Use Your Information

3. AI-Powered Communications Disclosure

FLUXE uses artificial intelligence to facilitate project communications. Our AI capabilities include:

• AI Voice Agents — Automated phone calls for scheduling, updates, and vendor coordination
• AI-Assisted SMS — Intelligent text message drafting and automated responses
• AI-Drafted Emails — Automated email composition for project communications
• AI Document Analysis — Automated review and extraction from project documents
• AI Transcription — Automated speech-to-text for call recordings and voicemails

4. Data Sharing and Third Parties

We may share your information with:

• Project participants — Clients, vendors, and subcontractors involved in your project as necessary to fulfill project obligations
• Service providers — Twilio (communications infrastructure), cloud hosting providers, and AI model providers under strict data processing agreements
• Legal requirements — When required by law, regulation, legal process, or enforceable governmental request
• Business transfers — In connection with a merger, acquisition, or sale of assets, with continued protection of your data

5. Data Retention

6. Your Rights

All Users

• Right to know what data we collect and how it is used
• Right to opt out of SMS and AI voice communications at any time
• Right to request human communication instead of AI interaction
• Right to opt out of call recording

California Residents (CCPA/CPRA)

• Right to know and access your personal information
• Right to delete your personal information
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal data
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights

EU/EEA/UK Residents (GDPR)

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

7. Security Measures

We implement industry-standard security measures to protect your data:

• TLS 1.2+ encryption for all data in transit
• AES-256 encryption for data at rest
• Role-based access control (RBAC)
• Comprehensive audit logging
• Regular security assessments and penetration testing
• Data processing agreements (DPAs) with all third-party vendors
• Incident response plan with 72-hour breach notification

8. Children's Privacy

FLUXE services are designed for business use only. We do not knowingly collect personal information from individuals under the age of 16. If we learn that we have collected data from a child under 16, we will promptly delete that information.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will provide at least 30 days' notice before any material changes take effect, via email notification or prominent notice on our platform. Your continued use of FLUXE services after the effective date constitutes acceptance of the updated policy.