Privacy Policy

FLUXE LLC (“FLUXE,” “we,” “us,” or “our”) operates an AI-powered communications and project management platform for the construction, development, and property management industries. This Privacy Policy explains how we collect, use, disclose, and protect information when you interact with FLUXE services, including our AI voice agents, SMS system, email platform, and project management tools.

1. Information We Collect

From Clients

• Contact information (name, phone number, email address)
• Property information (address, project details, specifications)
• Communication records (call recordings, SMS messages, emails)
• Documents (contracts, change orders, invoices, project files)
• Payment information (billing details, transaction records)

From Vendors

• Contact information (business name, representative name, phone, email)
• Communication records (call recordings, SMS, emails)
• Bids, quotes, and pricing information
• Work documentation (photos, reports, certifications)
• Scheduling and availability data

Automatically Collected

• Call metadata (duration, timestamps, caller/recipient numbers)
• Message metadata (delivery status, timestamps, message type)
• Platform usage data (login times, features accessed, session duration)
• AI interaction data (agent conversations, transcription data, model outputs)

2. How We Use Your Information

3. AI-Powered Communications Disclosure

FLUXE uses artificial intelligence to facilitate project communications. Our AI capabilities include:

• AI Voice Agents — Automated phone calls for scheduling, updates, and vendor coordination
• AI-Assisted SMS — Intelligent text message drafting and automated responses
• AI-Drafted Emails — Automated email composition for project communications
• AI Document Analysis — Automated review and extraction from project documents
• AI Transcription — Automated speech-to-text for call recordings and voicemails

3b. SMS / Text Messaging

When you opt in to text messaging from FLUXE — including conversations with QUARK, our AI project agent — the following applies:

• Message frequency varies based on your project activity and inquiries.
• Message and data rates may apply.
• Reply STOP at any time to opt out, or HELP for help. You can also reach us at privacy@fluxe.life.
• Reply HUMAN at any time to have a person, not AI, handle your thread.
• Wireless carriers are not liable for delayed or undelivered messages.

Full text-messaging program terms: fluxe.life/terms

4. Data Sharing and Third Parties

We may share your information with:

• Project participants — Clients, vendors, and subcontractors involved in your project as necessary to fulfill project obligations
• Service providers (subprocessors) — Including Supabase and Vercel (hosting and storage), Twilio and Resend (messaging), Stripe and Mercury (payments), Notion and Google (project records and documents), and Anthropic, OpenAI, Google Gemini, Tripo3D, Meshy, and Modal (AI and 3D processing). We publish the complete list, what each one is used for, and what data each one touches, at fluxe.life/subprocessors.
• AI model providers — We use these providers' business APIs, which do not train on submitted data by default. We do not send your data to any provider for model training. Note that site-walk video is uploaded to Google Gemini for analysis and deleted after processing.
• Legal requirements — When required by law, regulation, legal process, or enforceable governmental request
• Business transfers — In connection with a merger, acquisition, or sale of assets, with continued protection of your data

5. Data Retention

6. Your Rights

All Users

• Right to know what data we collect and how it is used
• Right to opt out of SMS and AI voice communications at any time
• Right to request human communication instead of AI interaction
• Right to opt out of call recording

California Residents (CCPA/CPRA)

• Right to know and access your personal information
• Right to delete your personal information
• Right to correct inaccurate personal information
• Right to opt out of the sale or sharing of personal data
• Right to limit use of sensitive personal information
• Right to non-discrimination for exercising your rights

EU/EEA/UK Residents (GDPR)

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Rights related to automated decision-making and profiling

7. Security Measures

These are the protections we actually have in place today:

• TLS encryption for all data in transit
• Encryption at rest, provided by our infrastructure providers (Supabase and their underlying cloud host)
• Row-level security enabled on every database table, so records are isolated to the account they belong to
• Role-based access control separating operator and client access
• Audit logging of significant record changes
• No advertising trackers or third-party analytics on our platform

8. Children's Privacy

FLUXE's project and communications services are intended for business use by adults. We do not knowingly collect personal information from children under 13, and if we learn that we have, we will promptly delete it. To request deletion, contact privacy@fluxe.life.

We also publish public experimental and game surfaces that are not part of the project platform. These are not directed at children, and purchases on them require a payment method and must be made by an adult. We do not knowingly accept purchases from minors.

8b. Cookies & Local Storage

We use a deliberately small number of cookies, and none of them are for advertising:

• Authentication — session cookies that keep you signed in. Required for the platform to function.
• Preferences — a cookie remembering your light or dark theme choice.

We do not use advertising cookies, cross-site tracking, or third-party analytics such as Google Analytics. Because we set only strictly necessary and preference cookies, we do not show a consent banner. You can clear cookies at any time in your browser, though doing so will sign you out.

9. Updates to This Policy

We may update this Privacy Policy from time to time. We will provide at least 30 days' notice before any material changes take effect, via email notification or prominent notice on our platform. Your continued use of FLUXE services after the effective date constitutes acceptance of the updated policy.